FithaliRefund and cancellation
Last updated 1 October 2026
Please use your free week to try Fithali before you buy. Payments for Fithali Pro are not refundable, but you can cancel anytime and you keep Pro until the end of the period you paid for. If you were charged twice or by mistake, write to us and we will fix it.
Try before you buy
Every new account gets a free week with 1 scan a day, so you can see how Fithali works with your own meals before paying.
No refunds for used or partial periods
Fithali Pro gives instant access to a digital service, so payments are non-refundable, including for unused days of a month or year. When you cancel, your subscription simply stops renewing and you keep Pro until the end of the period you already paid for.
When we will refund
We will refund you if you were charged twice for the same period, charged after you cancelled, or charged because of a technical error on our side, or if Pro did not work for you because of a problem we could not fix. Write to support@fithali.app within 7 days of the payment with your account email and payment details. Approved refunds go back to the original payment method, usually within 5–7 working days.
Bought in the app (Google Play or App Store)
Purchases made inside the app are handled by Google Play or the App Store, under their own refund rules. Google Play lets you request a refund from Google, usually within 48 hours of purchase; after that, contact us and we will help. Apple refunds are requested at reportaproblem.apple.com.
Bought on fithali.app
Website subscriptions can be cancelled anytime from your account on fithali.app or by writing to us. Cancelling stops the next renewal; there is no cancellation fee.
Delivery
Fithali Pro is a digital service. There is nothing to ship: Pro is activated on your account right after payment, on every device where you sign in.